Complete Guide — Updated June 2026
Your SASSA SRD R370 status is available at srd.sassa.gov.za using your 13-digit ID number and registered phone number. If you have no internet, dial *120*3210# on any phone or WhatsApp 082 046 8553 — both are free and official.
This guide covers all five check methods step by step, explains every status result you might see, and tells you exactly what to do if your status shows declined, pending, or approved-but-not-paid.
| Method | What You Need | Works Without Internet? |
|---|---|---|
| 1. srd.sassa.gov.za website | ID number + registered phone | No |
| 2. WhatsApp 082 046 8553 | WhatsApp + ID number | No (needs data) |
| 3. USSD *120*3210# | Any phone, any network | Yes |
| 4. GovChat (0600 123 456) | WhatsApp + ID number | No (needs data) |
| 5. SASSA Helpline 0800 60 10 11 | ID number ready | Yes (voice call) |
The official SASSA SRD portal is the most reliable method. It is updated monthly and shows your full payment history going back several months.
What you need:
Step-by-step instructions:
What to do if the portal is slow or not loading:
The portal is busiest during payment week (1st–7th of the month) and from the 10th–20th when SASSA processes the next batch. Try these times for faster access:
If the portal shows a blank page or “service unavailable”, wait 30 minutes and try again. This is temporary, not a problem with your application.
If your phone number gives an error:
You must use the exact number registered with SASSA. If you have changed your SIM or number since applying, your status check will fail until you update your details at srd.sassa.gov.za. See the change phone number guide for how to do this.
Full guide: srd.sassa.gov.za portal step-by-step
The SASSA WhatsApp chatbot lets you check your SRD status from any smartphone. The service runs 24 hours a day, seven days a week.
Official SASSA WhatsApp number: 082 046 8553
Do not use any other number. Scammers advertise similar WhatsApp numbers to steal your ID details.
Step-by-step instructions:
Tips for WhatsApp status check:
For common WhatsApp errors and fixes: SASSA WhatsApp status check guide
USSD works on any mobile phone — including basic keypad phones with no data, no internet, and no WhatsApp. The only requirement is a South African SIM that was registered with SASSA.
Primary USSD code: *120*3210# Backup USSD code: *120*69277# (use if the primary does not respond)
Step-by-step instructions:
Important: The USSD system verifies your identity using your SIM card number. You must dial from the phone number registered with SASSA — calling from a different number will return a “not found” error.
Cost: Most South African networks charge nothing or a tiny per-session USSD fee (a few cents at most). Check with your network if you are unsure.
Full walkthrough: SASSA USSD status check guide
GovChat is the South African government’s official multi-department WhatsApp chatbot. It covers SASSA alongside other government services like Home Affairs and the UIF.
GovChat WhatsApp number: 0600 123 456
Step-by-step instructions:
GovChat is a useful backup if the direct SASSA WhatsApp (082 046 8553) is offline or slow. Response times are similar, though GovChat can be slightly slower during high-traffic periods.
Full comparison: GovChat vs SASSA WhatsApp guide
For those who cannot access the internet or WhatsApp, the toll-free SASSA helpline connects you to a human agent who can look up your SRD status directly.
SASSA Helpline: 0800 60 10 11
Tips for calling:
The helpline can also help you update your banking details, check your application history, and lodge a query if payment is delayed.
After you check your status, you will see one of the following results. Each one has a different meaning and requires different action from you.
What it means: Your application was successful for this month. SASSA has confirmed your eligibility and your payment has been approved.
What to do: Wait for your payment. The R370 will be paid to your chosen payment method within the SRD batch window — usually between the 22nd and 31st of the current month. If you chose to receive payment at a cash send retail outlet (Pick n Pay, Shoprite, Checkers, Boxer, Usave), you will receive an SMS with your reference number. If you chose bank deposit, the R370 will arrive in your account within the batch window.
Why the payment might still be delayed: Even with an “Approved” status, your payment might not come on the first day of the batch. SASSA processes payments in groups (“batches”) over several days. If you haven’t been paid by the end of the month, see the section below on what to do if not paid after approval.
What it means: SASSA is still processing your application for this month. Your eligibility is being checked against SARS (tax records), UIF (unemployment insurance), and Home Affairs (ID verification). No decision has been made yet.
What to do: Wait 7–14 days and check again. Do not call the helpline or visit a SASSA office — the status genuinely cannot be accelerated while in “Pending.” If your status is still Pending after 21 days, that is unusual. Contact the helpline to ask for a progress update.
Why statuses go Pending: Every month SASSA re-checks every SRD applicant. Even if you were approved last month, you start as “Pending” again for the new month until the checks are complete. Pending does not mean you are in trouble.
What it means: SASSA determined you do not qualify for the R370 grant for this month. Common reasons include:
What to do: You have 90 days from the date of the decision to lodge an appeal. Do not simply wait and hope for a different result — appeals are your legal right and many are successful. Go to srd.sassa.gov.za and find the “Submit Appeal” section, or visit your nearest SASSA office.
Full guide: How to appeal a declined SRD application | SRD declined status explained
What it means: SASSA could not verify your identity against the Department of Home Affairs database. This usually means there is a mismatch between your ID number, name, or date of birth in SASSA’s system and what Home Affairs has on record.
What to do: You must visit your nearest Department of Home Affairs office or SASSA office with your original SA ID document. You cannot fix this online. Once your Home Affairs record is corrected, your status will update within the next processing cycle (allow 2–4 weeks).
Full guide: Identity verification failed — steps to fix
What it means: Your preferred payment method is being verified before SASSA can release payment to it. This commonly happens when you recently changed bank accounts or switched from cash send to a bank deposit.
What to do: In most cases, no action is required. Wait for the status to update in the next cycle (usually within 7–14 days). If you intentionally changed your banking details and want to confirm the change was processed, log in to srd.sassa.gov.za and check your payment method under account settings.
Full guide: Banking details pending — what it means
What it means: Your application is approved in principle, but SASSA has not yet confirmed a specific payment date for you. This is a transitional status that usually resolves within the same month.
What to do: Check again after 5–7 days. The payment date is usually added as SASSA finalises the monthly batch schedule. If this status persists into the following month, call 0800 60 10 11.
Full guide: Approved but no payment date — what to do
What it means: This is good news. “Payment Batch” means your payment is actively being processed and is in the current payment run. Your money should arrive within 2–5 business days.
Full guide: Payment batch status explained
What it means: Your SRD grant application has been cancelled. This can happen if you missed the reconfirmation window, if you asked for cancellation yourself, or if SASSA discovered you no longer qualify.
What to do: If you believe the cancellation was in error, you can appeal or reapply. Check the reapplication deadline — SASSA typically opens a new application window each year. See the reapplication guide for current deadlines.
Full guide: Cancelled SRD grant — what to do next
What it means: SASSA’s system found that you — or another member of your household — already receives a qualifying social grant. The SRD R370 is designed for those with no other income, so this makes you ineligible.
What to do: If you believe this is an error (e.g., a household member’s grant should not affect your eligibility, or you don’t actually receive another grant), you must lodge an appeal with supporting documents.
Full guide: Existing grant detected status explained
Understanding SASSA’s monthly processing cycle saves you time and frustration.
| Date Range | What Happens | Action for You |
|---|---|---|
| 1st–9th | Previous month payments complete. New month not yet processed | Wait, do not check yet |
| 10th–15th | SASSA begins processing new month. Status changes to “Pending” | Check once — expect Pending |
| 16th–20th | Verification against SARS, UIF, Home Affairs runs | Check again — status may update |
| 21st–23rd | Approved statuses receive payment batch dates | If Approved, await payment |
| 24th–31st | SRD R370 payments go out in batches | Collect/receive payment |
Rule of thumb: Check once after the 10th and once after the 20th. Checking daily between the 1st and 9th will show you last month’s result and waste your time.
An “Approved” status means payment is authorised, but the actual transfer can take until the end of the month. Here is a step-by-step checklist if the month ends and you still have not received your money:
Do not visit a SASSA office during the first week of the month — the offices are at maximum capacity. Go between the 8th and 15th for faster service.
If your status shows “Declined” or “Not Approved,” you have the legal right to appeal. Here is how to do it:
Online appeal (fastest method):
Deadline: Appeals must be submitted within 90 days of the decision date shown on your status result.
After submitting: SASSA must respond within 60 to 90 days. If SASSA does not respond within 90 days, you can escalate to the Independent Tribunal.
Full appeals guide: How to appeal a declined SASSA SRD grant | Independent Tribunal appeal
The SRD grant was R350 from 2020 to March 2023. It increased to R370 in April 2023 and remains at R370 in 2026. If you see references to “R350 status check” online, the process is identical — the check methods and status meanings have not changed, only the amount.
| SRD R350 (2020–2023) | SRD R370 (2023–present) | |
|---|---|---|
| Amount | R350/month | R370/month |
| Check method | Same 5 methods | Same 5 methods |
| Portal | srd.sassa.gov.za | srd.sassa.gov.za |
| Eligibility | Same criteria | Same criteria |
If your status check shows your amount as R350, contact the helpline — you should be receiving R370 as of April 2023.
Fake SASSA websites are a serious and growing problem. Fraudsters build pages that look identical to the real SASSA portal to steal your ID number and phone number. These are then used for identity fraud.
How to identify a fake site:
Official SASSA URLs:
If you have already entered your details on a fake site, contact SASSA immediately on 0800 60 10 11 and report it to the South African Fraud Prevention Service at 0800 20 20 87.
Scam warning details: SASSA scam warnings and how to stay safe
If you have changed your phone number or bank account since applying, your status check and payments will fail until you update SASSA’s records.
To change your phone number: Go to srd.sassa.gov.za → Account Settings → Change Phone Number. You will need your current (old) number to receive the OTP verification code. If you no longer have access to the old number, see the change phone number without OTP guide.
To change your banking details: Log in to srd.sassa.gov.za → Payment Method → Update Bank Account. Changes take 7–14 days to take effect and your next payment will go to the updated account.
Full guides: Change phone number | Change banking details
| Month | Batch Start | Batch End |
|---|---|---|
| June 2026 | ~24 June | ~30 June |
| July 2026 | ~24 July | ~31 July |
SRD payments do not have a single fixed date — they are distributed across a batch window. Your individual payment date appears on srd.sassa.gov.za once it is scheduled. Check after the 21st of each month to see your date.
See: SASSA payment dates 2026 — full schedule | July 2026 payment dates
Go to srd.sassa.gov.za and enter your 13-digit SA ID number and registered phone number. Alternatively, WhatsApp “Hi” to 082 046 8553 or dial *120*3210# from your registered number.
Pending means SASSA is still processing your application for the current month. This is normal and happens every month while SASSA verifies your income, tax, and ID details. Check again after 7–14 days.
SASSA does not begin processing the new month until around the 10th. If you check before the 10th, you will see the previous month’s result. This is normal — check again after the 10th.
The online portal and WhatsApp both require your registered phone number. If you no longer have access to that number, you must update it at srd.sassa.gov.za first, or visit a SASSA office in person with your original ID.
You can appeal within 90 days. Go to srd.sassa.gov.za and click “Submit an Appeal,” or visit your nearest SASSA office. Common successful appeal reasons include incorrect income verification or UIF data.
SASSA is required to respond to appeals within 60–90 days. If no response after 90 days, you can escalate to the Independent Tribunal for Social Assistance Appeals (ITSAA).
No. The status check system only returns results when the ID number and registered phone number match. You cannot check another person’s status unless you have both their ID number and access to their registered phone.
The portal checks your number against the one used during application. If you changed phones or SIM cards since applying, the old number is still on file. Update your number at srd.sassa.gov.za before checking status, or call 0800 60 10 11 for help.
Yes — it is the official South African government portal. Make sure you are on srd.sassa.gov.za (check the exact URL) and that the address bar shows a padlock (https). Never enter your PIN or banking password on any SASSA site.
The SRD grant is R370 per month in 2026. It has been R370 since April 2023 and no increase has been announced for 2026/27. For all grant amounts, see SASSA grant amounts 2026.
Check your status at srd.sassa.gov.za — when payment is dispatched, the status changes to “Payment Batch” and a payment date appears. You will also receive an SMS on your registered number when cash is available for collection.
Yes. If you chose “cash send” as your payment method, collect your R370 at Shoprite, Checkers, Pick n Pay, Boxer, or Usave using the voucher number sent to your phone. No card required — just your ID and the SMS voucher.
Ready to check your SASSA status?
Use the official SASSA portal — free and updated monthly.