How to Change SASSA SRD Phone Number 2026 — Step-by-Step Guide

You can change your SASSA SRD phone number online at srd.sassa.gov.za. The process sends an OTP to your old number to verify you — if you no longer have access to your old number, there is an alternative in-person process explained below.

Why Your SASSA Phone Number Matters

Your registered cellphone number is your login key to srd.sassa.gov.za. SASSA uses it for:

• OTP (one-time pin) login authentication
• Payment notifications (some regions)
• Appeal and status update communication

If SASSA has the wrong number on your account, you cannot log in, check your status, change banking details, or receive your OTP. Update it before it becomes urgent.

How to Change Your SASSA SRD Phone Number Online

You need access to your current registered number to complete this process. An OTP will be sent to your old number first.

Step 1: Go to srd.sassa.gov.za on your phone or computer.

Step 2: Find the “Change Contact Details” or “Update Phone Number” option on your dashboard.

Step 3: Enter your 13-digit South African ID number.

Step 4: An OTP is sent to your current registered number — enter it to verify your identity.

Step 5: Enter your new cellphone number.

Step 6: A second OTP is sent to your new number — enter it to confirm the new number is accessible.

Step 7: Change confirmed. Your new number is now registered with your SASSA account.

Do not close the page before the second OTP step. If you do, the update may not complete and you may need to start again.

What If You No Longer Have Your Old Phone Number?

If you lost your SIM card, changed networks, or can no longer receive OTPs on your old number, you cannot use the online process — it requires the old number to send the first OTP.

Your options are:

When visiting a SASSA office, bring your original green barcoded ID or Smart ID (not a copy). Have your new cellphone number written down and ready to give to the agent.

How Long Does It Take to Update?

After Changing Your Number — What to Check

Once your number is updated:

1. Log in to srd.sassa.gov.za using your new number to confirm it works.
2. Verify your banking details are still correct — they should not have changed, but confirm.
3. Check your SRD status to confirm your application is showing correctly.
4. If you need to do any other account updates (banking details, reconfirmation), do them now while you are logged in.

Frequently Asked Questions

Can I change my SASSA phone number online?

Yes — if you still have access to your old registered number. Log in at srd.sassa.gov.za, go to “Change Contact Details,” and follow the two-OTP verification process.

What if I don’t have my old SIM card anymore?

You cannot change your number online without the old SIM. Visit your nearest SASSA office with your original ID. The process takes 1–3 working days. See the change phone without OTP guide for the full process.

How do I change my phone number without OTP?

Visit a SASSA office in person with your original South African ID. SASSA staff can update the number manually without requiring an OTP. Full details in our dedicated guide.

Will changing my phone number affect my payment?

No. Changing your phone number alone does not affect your payment. Your banking details remain linked to your application. Only a banking details change will affect where your payment is sent.

Can I change my SASSA phone number at Pick n Pay or Shoprite?

No. SASSA phone number changes are done at srd.sassa.gov.za (online) or at a SASSA office. Pick n Pay and Shoprite handle cash payments and balance checks for some grant types, but not account detail changes.