SRD Banking Details — Updated June 2026
You can change your SASSA SRD banking details online at srd.sassa.gov.za, by phone, or in person at a SASSA office. After updating, SASSA verifies the new account over 3 to 7 working days. Once verified, all future payments go to the new account.
Important deadline: Submit your banking details change at least 10 working days before your next payment date to avoid missing a payment cycle. If verification is not complete by the time SASSA processes payments, your grant may be held until the following month.
| Detail | Can Update? |
|---|---|
| Bank name | Yes |
| Account number | Yes |
| Account type (savings / cheque) | Yes |
| Switch from bank account to Postbank card | Yes |
| Switch from Postbank card to bank account | Yes |
| Switch to cash send / money transfer | Yes |
The account must be in your own name as it appears on your ID document. SASSA verifies that the account holder name exactly matches your ID. You cannot use a family member’s, partner’s or friend’s account even with their permission.
The fastest method. Works on any phone or computer with internet access.
Step 1: Open srd.sassa.gov.za on your phone or computer.
Step 2: Log in with your 13-digit ID number and the OTP sent to your registered phone number.
Step 3: Select “Update Banking Details” from your dashboard menu.
Step 4: Enter your new bank details:
Step 5: Click Submit. SASSA sends your details for verification automatically.
Step 6: Wait 3 to 7 working days for verification. Your status shows “Bank Details Pending” during this period.
Step 7: Once verified, your next SRD payment deposits into the new account.
Do not submit multiple changes in a short period. Repeated changes can trigger a fraud flag, causing additional delays. Make the change once and wait for verification to complete before making any further updates.
If you cannot access the internet or the Moya app, you have two additional options.
Call the SASSA toll-free helpline: 0800 60 10 11 (free from all networks, Monday to Friday, 08:00 to 16:00). A SASSA agent will guide you through the process. Have your ID document and new bank account details ready before you call.
Visit your nearest SASSA office and bring:
A SASSA official will update the details on your behalf. This option is recommended if the online portal is not accepting your submission or if your identity verification has previously failed.
Find your nearest office at sassa.gov.za or see our SASSA offices guide.
When visiting a SASSA office to change banking details in person, you need to bring proof that the bank account exists and belongs to you. SASSA accepts the following documents:
| Document | Accepted? | Notes |
|---|---|---|
| Bank-stamped letter | Yes (preferred) | Ask your bank to stamp and date it |
| Bank statement (last 3 months) | Yes | Must show your full name and account number |
| Bank card in your name | Yes | Combined with a statement for best results |
| Screenshot of banking app | No | Must be printed or official |
| Letter from relative | No | Account must be in your name only |
The document must clearly show:
If your name on the bank account differs slightly from your ID (e.g., maiden name vs married name), you will need additional documentation such as a marriage certificate.
All major South African banks are accepted:
| Bank | Notes |
|---|---|
| Capitec Bank | Most commonly used by SRD recipients |
| FNB (First National Bank) | All account types accepted |
| Nedbank | All account types accepted |
| Standard Bank | All account types accepted |
| ABSA | All account types accepted |
| TymeBank | Fully accepted. See TymeBank guide |
| African Bank | Accepted |
| Postbank | SASSA’s own card. Default option if you have no bank account |
The account must be a standard savings or cheque account. Credit cards, loan accounts, and accounts registered in someone else’s name are not accepted.
When completing your banking details at older SASSA terminals or in-person visits, you may need to enter your bank’s branch code. These are the universal branch codes for each major bank:
| Bank | Universal Branch Code |
|---|---|
| Capitec Bank | 470010 |
| FNB (First National Bank) | 250655 |
| Nedbank | 198765 |
| Standard Bank | 051001 |
| ABSA | 632005 |
| TymeBank | 678910 |
| African Bank | 430000 |
| Postbank | 460005 |
| Bidvest Bank | 462005 |
Online portal: srd.sassa.gov.za typically only asks you to select your bank from a dropdown. No branch code is needed. Branch codes are mainly required for older-format paper forms or third-party payment systems.
Capitec is the most widely used bank among SRD recipients in South Africa. Like TymeBank, it has no monthly fees on the basic Global One account, and branches are available in most towns and townships.
To open a free Capitec Global One account:
Once you have your account number, update your banking details at srd.sassa.gov.za. Select “Capitec Bank” from the dropdown, enter your account number, and choose “Savings” as the account type.
Capitec does have physical branches unlike TymeBank’s kiosk model, which can be more convenient if you need in-person assistance. For purely digital no-branch opening, TymeBank remains the easier option. See our TymeBank SASSA guide.
TymeBank accounts are fully accepted for SASSA SRD payments and are free to open. You can open one at a self-service kiosk inside Pick n Pay and Boxer stores with no paperwork or branch visit needed.
Many SRD recipients use TymeBank because:
See the full TymeBank SASSA guide for step-by-step instructions.
Instead of a bank account, you can receive your SRD grant as a cash send or money transfer to your cell phone number. To use this option:
To switch to cash send, select this option when updating your payment method at srd.sassa.gov.za. Note that cash send fees may apply at some collection points.
The online srd.sassa.gov.za portal is only for SRD R370 grant recipients. If you receive a different SASSA grant such as Older Persons, Disability, Child Support, Foster Child or Care Dependency, the process is different.
Banking detail changes must be done in person at your nearest SASSA office. There is no online portal for these grants. Bring:
Processing time after a SASSA office visit is typically 5 to 10 working days. Your next payment will go to the new account once the update is confirmed.
The Child Support Grant is also changed in person at a SASSA office. The caregiver (person who receives the grant on behalf of the child) must visit with:
If there is a change in caregiver (e.g., the child moves to a different household), a full change-of-caregiver process is required, not just a banking detail update.
| Grant Type | Change Method | Processing Time |
|---|---|---|
| SRD R370 | Online (srd.sassa.gov.za) or SASSA office | 3 to 7 working days |
| Older Persons Grant | SASSA office only | 5 to 10 working days |
| Disability Grant | SASSA office only | 5 to 10 working days |
| Child Support Grant | SASSA office only | 5 to 10 working days |
| Care Dependency Grant | SASSA office only | 5 to 10 working days |
If your status is Pending: Yes, you can still update your banking details at srd.sassa.gov.za. The change will be queued and will apply once your application is approved and a payment is processed.
If your status is Declined: You can update your banking details, but this will not reverse a Declined decision. A Declined status is based on your eligibility (income, other grants, UIF), not your payment method. If you believe your Declined status is incorrect, you need to appeal at srd.sassa.gov.za.
If your status is Approved: Banking details changes take effect from the next payment cycle after verification completes. Your current month’s payment may still go to the old account if the change is too close to the payment date.
SASSA does not publish a fixed annual limit on banking detail changes for the SRD grant. However:
Best practice: Only change your banking details when genuinely necessary. Make one change, wait for it to verify, and confirm your next payment landed correctly before making any further updates.
Once your status changes from “Bank Details Pending” back to “Approved” (or your normal approved state), verification is complete. Here is how to confirm your payment reached the correct account:
If your payment went to the old account after verification passed, contact SASSA immediately. Payments sent to the wrong account after a verified update are a known edge case. SASSA will trace and redirect the funds but this can take 7 to 14 working days.
The online banking details update requires an OTP sent to your registered phone number. If you no longer have access to that number, you cannot complete the update online.
In this situation, you have two options:
Do not attempt to use someone else’s number to receive the OTP. SASSA’s system matches the OTP request to your registered number and using a different number will fail.
SASSA processes grant payments on a fixed monthly cycle. If your banking details change is still being verified when payments are processed, your grant for that month may be held or delayed.
| Action | Timing |
|---|---|
| Ideal submission | 10+ working days before payment date |
| Minimum safe window | 7 working days before payment date |
| Changes submitted after cutoff | May only reflect in the following month’s payment |
Check your payment date at srd.sassa.gov.za before submitting a change. For the current month’s dates, see our SASSA payment dates page.
During verification SASSA confirms three things:
While verification is in progress:
If verification is still pending on payment day: Your grant is typically held and will be paid once verification completes and the next payment batch runs. You do not lose the money. It is held until your details are confirmed.
If verification fails (wrong account number, name mismatch or inactive account): Your status reverts and you need to submit corrected details. A failed verification does not block future attempts. You can update again immediately.
Most common verification failure reasons:
| Problem | Solution |
|---|---|
| ”Bank Details Pending” for more than 7 working days | Call SASSA: 0800 60 10 11 |
| Name mismatch error | Account must be in your exact legal name as on your ID |
| Account rejected | Confirm it is savings or cheque, not credit or loan |
| Relative’s account not accepted | Open a free Capitec or TymeBank account in your own name |
| Cannot log in to get OTP | See change phone number guide |
| Payment not received after verification passed | Allow 1 full business day; then call 0800 60 10 11 |
| srd.sassa.gov.za is down | Try again early morning (before 8am) or visit a SASSA office |
SASSA will never contact you first by phone, SMS, or WhatsApp to ask you to update your banking details. If someone contacts you claiming to be SASSA and asking for your ID number, account number or OTP, it is a scam.
How scams work:
How to protect yourself:
See our SASSA scam warning guide for more examples and how to report fraud.
3 to 7 working days from the date you submit. During this time your status shows “Bank Details Pending.” Once SASSA verifies the account, your next payment goes to the new account. To avoid missing a payment, submit your change at least 10 working days before your payment date.
No. SASSA verifies the account holder name against your ID document. The account must be registered in your exact legal name. Using someone else’s account will fail verification every time. Open a free Capitec or TymeBank account in your own name instead.
Yes. TymeBank is fully accepted for SASSA SRD payments. Open a free account at a Pick n Pay or Boxer kiosk, then update your banking details at srd.sassa.gov.za. See our TymeBank guide for the exact steps.
SASSA’s verification will fail and your status will revert. You can submit corrected details immediately. A failed attempt does not block future updates. Allow another 3 to 7 working days for the new submission to verify.
Yes. Switch to Postbank as your payment method to collect from SASSA pay points (Post Offices) on your designated payment day. Update your payment method at srd.sassa.gov.za to Postbank/SASSA card.
Your payment is held and released once verification completes. You do not lose the money. However, this may push your payment to the following cycle. Submit changes at least 10 working days before your payment date to avoid this.
No. SASSA will never call you and ask you to provide or update banking details over the phone. If you receive such a call, it is a scam. Hang up and report it to 0800 60 10 11.
No. The srd.sassa.gov.za portal is only for the SRD R370 grant. For the Older Persons Grant, Disability Grant, Child Support Grant, and other grants, you must visit your nearest SASSA office in person with your ID and proof of bank account.
SASSA does not impose a strict annual limit, but changing too frequently (more than once every 3 months) can trigger a fraud review and cause delays. Make one change, wait for verification to complete, and confirm your payment landed correctly before making another change.
The Capitec universal branch code is 470010. This may be needed for older forms or in-person SASSA office visits. On srd.sassa.gov.za you only need to select “Capitec Bank” from the dropdown. No branch code entry is required online.
Written by
Busi specialises in South African social grant systems and SASSA policy. Every guide on this site is independently researched, verified against official SASSA sources, and updated whenever SASSA releases new dates, amounts, or policy changes.
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